Shipping Policy
- Processing and Delivery Time:
- Orders are processed within 1 working days after payment confirmation.
- Estimated delivery is within 5-7 working days from the date of order.
- Shipping Rates:
- We offer a flat shipping rate of €15.00 for all orders.
- Order Tracking:
- Once your order is shipped, a confirmation email with tracking details will be sent.
- International Shipping:
- We do not offer international shipping at this time.
Return Policy
- Eligibility for Returns:
- Items can be returned within 10 Days of delivery.
- To be eligible, items must be unused, in original packaging, and in the same condition as received.
- Non-Returnable Items:
- Special order products are non-returnable.
- Customers will be informed of this before delivery.
- Return Process:
- Contact us at Locksmith@crothers.ie with your order number and reason for the return.
- We will provide a return authorization and instructions.
- Refunds:
- Refunds will be processed within 3 days of receiving the returned item.
- The refund will be credited to the original payment method.
- Shipping fees are non-refundable.
- Exchanges:
- Items can be exchanged if they are defective or damaged. Contact us within 5 days of delivery for assistance.
- Return Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Contact Us
For any questions about your order, shipping, or returns, please reach out to us at info@crothers.ie.